Essentials of Veterinary Practice: An Introduction to the Science of Practice Management
by Philippe Moreau, Richard Nap January 2010
Essentials of Veterinary Practice is a richly illustrated, practical reference book on management concepts relevant to any member of the veterinary healthcare team interested in mastering those crucial business skills that are the real success drivers of the veterinary profession – and career progression.
The key topics covered are divided into six main sections:
Practice Management in Perspective
Offering Customer Service
Getting Your Message Across
Working Effectively as a Team
The reader will find easy to apply information, whether a practice owner, an associate, a manager, a recent graduate or student, or indeed any team member working in a successfocused veterinary practice. We trust our book will help you to make improvements in your daily procedures, resulting in higher job satisfaction, better team performance and improved business results.